Rockend SMS Enhanced Integration through Rest Professional
Trouble Shooting and FAQ's
Below are a few commonly asked and answered questions about upgrading to the Enhanced Rockend SMS though Rest Professional.
If you have a question regarding our service which does not appear on the list below, simply submit a quick enquiry to our support team who are happy to answer any questions you may have.
You are using an earlier version of Rest Professional before the synchronise button was introduced. You will need to manually enter each staff member’s Access Token and Token ID to activate Rockend SMS Enhanced Integration.
This means that you have not been set-up with Rockend SMS as an Administrator. If you need to be updated to a Rockend SMS Administrator please provide us with your mobile number and we can update your permission level. Submit your request by clicking here.
API Details (Access token and Token ID) are used to authenticate and identify users to another system, similar to a username and password, however, the difference is you can change or update your username or password as often as you like without affecting your Rockend SMS functionality.
Originally our API details were your username and password details, however, we have updated our API to automatically generate API details using a combination of letters and number. No matter what version of API details you have both will work to synchronise your Rest Professional and Rockend SMS user profile.
This is the result of 1 of 2 issues.
1. The user is missing a valid email address in their user profile
Go to> File > Users > click search and click on the user’s name.
In the user profile check the email field and enter the user’s email address.
2. The user’s email address is not registered on your Rockend SMS account.
If their email in the user profile is correct but does not appear in your user list simply send us an email firstname.lastname@example.org or click here include the users full name and email address, we will notify you once they have been added to the account. Once the user has been added you will need to go back into the Rockend SMS Configuration window in Rest Professional and click synchronise again to update this user.
When you open the third-party tab Direct Connect is automatically selected and highlighted blue as it is the first in the list. Therefore, be sure to click on Rockend SMS so the line is highlighted blue before clicking configure to open the Rockend SMS Configuration screen.
This is the result of the Rockend SMS checkbox not being checked in the Third-Party configuration screen. Go back to Other > Utilities > Third Party Tab and check the Rockend SMS checkbox.
If Rockend SMS does not appear in the list of suppliers in the third-party tab in company details, this means that you are using an earlier version of Rest Professional previous to v14.
To have access to the Enhanced Rockend SMS you will need to update your Rest Professional software before you can set-up the new Rockend SMS feature.