Rockend SMS Instructions
Before you get started on sending SMS through your Rockend SMS Software, Email SMS/OMS or Rockend SMS online you’ll need to update a few settings. It will only take a minute before you’re ready to start sending.
Updating your Rockend SMS Rest Professional Settings
Rockend SMS has newly designed and developed an upgrade to the way you send SMS through Rest Professional V14 and later (Rockend SMS Enhanced Integration). Incorporating features such as multipart messages – not limited to 160 characters, view SMS history from within Rest Professional, easily switch ON/OFF SMS replies and more. To set-up Rockend SMS Enhanced Integration please following the instructions below.
Please note: Sending via the Rockend SMS Standard Integration is still available through Rest Professionals and set-up instructions are listed below.
Rockend SMS Enhanced Integration via Rest Professional
For Rest Professional v14 users sending via Rockend SMS Enhanced Integration, you will need your Office Administrator to updated the Rockend SMS Configuration details (Company Details >Third Party > RockendSMS > Configure) with each users API Access token and Token ID – See below instructions.
Rockend SMS Standard Integration via Rest Professional
To do this, you will need to access your Company Details in Rest Professional by going to:
Other > Utilities > Company Details > Default tab
In the space which asks you to enter the “SMS Provider Email Address“, please enter: firstname.lastname@example.org
2. SMS Default Reply String/ SMS Message Headers
You now have the ability to select from several reply options for messages sent from your Rockend Rest Professional Property Management software.
Block Reply Path-When using a “block reply path” such as an alphanumeric or land-line number as your message header it is “best practice” to always include a contact number in your message body to allow the recipient to manually respond. It is strongly recommended you also include the term ‘do not reply’ or ‘no reply’ in the body of your message.
TIP: To save valuable message space include NoReply in your message header i.e LJHnoreply
Updating your Rockend Strata Master Settings
1. When you have established the subscription you have to test the service before Strata Master will allow messaging to be used.
2. Your system administrator or a user with the required security access must first open Configure > Agency and go to Options # 2.
3. To test the SMS service click on the email icon and enter the mobile number to send the test message to followed by sms.messageport.com.au
For example: 04XXXXXXXX@sms.messageport.com.au
4. Once you have received your test message you must then go to Options # 2 in your Agency Configuration and check the box to confirm that the SMS service has been tested, and is operating.
Download Rockend SMS Strata Master Manual
Updating your Online SMS Settings
Once set up, you will receive a welcome email from Rockend SMS indicating your account is now active. This email will include a user name, password, API ID, API Key and link to www.rockendsms.com.au. To use the Rockend SMS Online system, you will need to first login at www.rockendsms.com.au
To resend login details click on the “Forgot Password?” link. Details will be emailed to your registered email address.
The password is case sensitive so ensure that it is entered correctly.
Add the Rockend SMS Online site to your list of Favourites by bookmarking it (Ctrl+D)
Change Password – it is strongly recommended that the password is changed to something a little more personal and easily remembered.
To do so, go to Settings > Profile & Settings – click on Reset Password, type in your new password and click save.
It is also recommended that you populate your Profile if not already done, with your mobile number and other contact details.
Download Rockend SMS Online Manual