Trust and transparency

• Custom Essays do not accept visitors.
• They claim to be based at 124 Blair Athol Road, Sheffield S11 7GD which is a residential terraced house. However there is substantial evidence freely available online to show that they are a Ukrainian company.

  See for example:
  http://contributor.yahoo.com/user/403368/voir_dire.html
  and
  http://voirdireveritas.blogspot.co.uk/.

• Custom Essays is not a registered data controller. They guarantee full confidentiality but this is not supported in their terms.

Originality and quality of work

• Custom Essays guarantee that their work is 100% plagiarism free, and state that if you prove that your paper contains plagiarism they guarantee a full refund.
• Custom Essays guarantee satisfaction and state that your paper will be revised until it is perfect. Of interest, in their terms and conditions they reserve the right to use “any relevant materials available – books, journals, newspapers, interviews, online publications and others – unless the client indicates some specific sources to be used”.
• Custom Essays recruit through Academia Research (http://www.academia-research.com) to which we applied and were accepted. They conduct no checks whatsoever as to qualifications or identity as is evident from their application form (http://www.academia-research.com/writer/index.php?pg=join) which requests a resume and samples of work but no qualification or ID documents. All orders (regardless of subject or standard) are visible in the researcher control panel and typical fees paid to writers for an entire paper are $9 – $15.

Customer service

• Customer service before the order was okay, although the operators do not sound English.
• Poor post-sales customer service due to late delivery of essay and non delivery of requested amendments and no help provided for locating sources.

No resale/republish

• Custom Essays state that once the essay is paid for, the copyright belongs to the Customer which presumably means it would not be resold or republished.

Value for money

• Custom Essays charge £64.80 / 1,000 words / undergraduate 2:1 essay. Custom Essays’ writer fees are typically $9 – $15 for the entire paper. Custom Essays charge fees that do not allow them the margin to hire professional UK writers at going rates to complete the work, so regardless of the promises they make on their websites, this simply isn’t achievable. This explains the poor quality of the work they provided.

Speed of service

• Custom Essays promise “compensation for the breach of the order deadline in the form of a credit or a discount to be used towards your next order”. They state that late delivery will not result in a refund.
• Our test order was delivered late. The rewrite was also late and totally irrelevant to what we had ordered. After complaining again about this and gone back and forth for two weeks with no progress we asked for a refund and eventually this was processed without letting us know.

Find out more about the UK Essays difference

If you are looking for a genuine, UK based essay writing company then take a look below.

Esssay Writing Service